Multiple California police agencies facing 9-1-1 dispatch outages

CHICO, CA—Early Monday, telephone services at the 9-1-1 dispatch center were reported to be down by multiple agencies in the northern state.

When called by a landline or cell phone, the caller is greeted with a busy signal, according to a social media post from the Chico Police Department.

In a separate social media post, the Butte County Sheriff’s Office said the agency’s dispatch center was also affected.

“The City of Chico is currently experiencing an outage in landline telephone connectivity. Incoming calls to the Chico Police Dispatch Center via 911 are not being received,” said a news release from the Chico Police Department.

“We are actively working with service providers to get your 9-1-1 services fully functioning as soon as possible and will provide an update when information becomes available,” the police department said.

During the emergency outage, people can still text 9-1-1. Upstate agencies have provided alternate phone numbers that can be used while the emergency dispatch center remains impacted. The state and AT&T are aware of the situation.

Chico Police Department

The telephone number for the Chico Police Department Dispatch Center is 530-228-1347 or 530-720-0593.

Butte County Sheriff’s Office

The Butte County Sheriff’s Office phone number is 530-990-4714.

Glenn County Sheriff’s Office

The phone number for the Glenn County Sheriff’s Office is 530-720-7152

Red Bluff and Tehama County Police Department

The Red Bluff Police Department’s phone number is 530-526-5525 and the Tehama County Sheriff’s Office number is 530-526-8431.


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